Digital Transformation: A Closer Look At What It Is And What People Think It Is

Dec 31, 2022Uncategorized0 comments

Digital transformation is the process of adapting to a digital world. It’s about making changes in order to be able to survive and thrive in a digitally-centric age.

Digital transformation is a long process, one that most companies aren’t equipped to handle. And while it’s clear that it has benefits, there are still misconceptions when it comes to what this transformation actually entails.

Many companies feel the need to rush into change because they’re afraid to be left behind in what feels like an inevitable future. Others are confused about whether the digital transformation is even worth it at all. It may not be as simple as it seems.

Let’s breakdown some of the common misconceptions of digital transformation to make your transition easier.

We don’t want you to be left behind, but more importantly, we want you to get everything you might expect from this journey — so read on and consider the following before making changes.

What  Is Digital Transformation?    

Digital transformation is the process of leveraging digital technology and innovation to improve business performance. It involves rethinking existing processes and creating new ones to produce more efficient and effective results.

It can involve anything from developing new customer experiences to updating legacy systems.

The goal is to use digital technology to create new markets, drive growth, and create a competitive edge. Digital transformation can also help companies become more agile, as they can respond quickly to changing customer needs and market conditions.

By embracing digital transformation, businesses can stay ahead of the competition and adapt quickly to changes in the market.

Ultimately, it helps companies stay competitive and create a better customer experience. Digital transformation can be a daunting task, but with a clear strategy and the right technology, it can make a significant difference in your business’s success.

Common Misconceptions of Digital Transformation    

 Digital transformation is often misunderstood. People think of it as simply investing in a digital solution and calling it a day.

However, in reality, successful digital transformation requires far more than that. It requires a commitment to digital change and a willingness to question long-held assumptions and business practices.

Let’s take a look at what people think digital transformation is vs what it really is:

What People Think

What It Really Is


Digital Transformation is a technology-led process.

Digital transformation is about more than just technology; it’s about reimagining entire processes, customer experience, and operations.


Digital Transformation is a one-time process.

Digital transformation is an ongoing process that requires continual review, monitoring and optimization.


Digital transformation is only about technology.

While technology is essential for digital transformation, it’s more human than people think. Business processes, organisational structures, customer experience, and even company culture can also be affected by digital transformation.


Digital transformation is a one-time event.

Digital transformation is an ongoing process, not a one-time event. Organisations must continually adapt and evolve to stay competitive.


Digital transformation is expensive.

Digital transformation does not have to be expensive. There are many inexpensive technologies and strategies that can be implemented to help organisations transform digitally.


Digital transformation is only about cost-cutting.

Digital transformation is not only about cost-cutting, but also about increasing efficiency and improving customer experience.

Digital transformation involves not only the adoption of new technologies, but also the development of new processes, the review of existing organisational structures, and the re-evaluation of customer experience. It’s a long-term commitment, and it’s not something that can be done overnight.

What Are The Benefits Of Digital Transformation For Businesses?    

The ripple effects of a solid digital transformation strategy or digital transformation initiative are enormous. Let’s take a look at some of the benefits:

Streamlined And Automated Workflows    

Human error contributes to a whopping 90% of accidents. And in contrast, every time you use an automated business procedure, or a streamlined workflow, you can count on consistent results. A solid digital transformation initiative includes digital tools for a streamlined workflow.

Efficient use of resources (time, energy, and money) is the hallmark of each successful endeavour. One of the greatest benefits of digitisation is the reduction in the time, effort, and expense required to execute a task successfully.

In order to save time and reduce errors, workflow automation is essential for a firm because 85% of data is unstructured.

Improved customer service     

Digital transformation is revolutionising the way businesses operate, and customer service is no exception. By adopting a digital-first business model, companies can provide customers with faster, more efficient, and more personalised service.

This improved customer service results in increased customer satisfaction, which can lead to higher customer retention and loyalty. That translates to more money for the business.

Digital transformation also helps businesses by providing insights into customer behaviour, allowing them to understand their customers better and tailor their services to meet their needs.

Additionally, digital tools and automation can improve the speed and accuracy of customer service, which leads to improved customer satisfaction. All of these benefits make digital transformation a no-brainer for any business looking to improve their customer service.


Quicker access to customer data and analytics     

One of the biggest benefits of this transformation is quicker access to customer data and analytics. With digital transformation, you can quickly analyse customer behaviour and gain valuable insights that can help you make more informed decisions.

This data can also help you better target your marketing efforts and create more personalised experiences for your customers.

Plus, with faster access to analytics, you can act on opportunities more quickly and increase your chances of success.

In short, digital transformation gives you the ability to access customer data quickly and analytics, giving you a better understanding of your customers and a competitive edge.

Easily track sales activity and performance     

Digital transformation is helping businesses to track sales activity easily and performance. With the right digital marketing tools, businesses can track, analyse, and evaluate the effectiveness of their sales efforts.

This data can then be used to inform business processes, adjust strategies, and make better decisions. Digital transformation also helps businesses to understand their customers better.

With the right tools, businesses can track customer engagement, purchases, and other activities to understand customer behaviour and preferences better.

This helps businesses to tailor their offerings, improve customer service, and boost sales. Finally, digital transformation can help businesses to streamline operations and reduce costs. By automating business processes and implementing digital solutions, businesses can reduce costs and increase efficiency.


Increased collaboration and communication between teams     

Digital transformation is transforming the way teams collaborate and communicate. By embracing a digital initiative, teams can work more effectively and efficiently.

Digitisation allows teams to share files quickly and documents, streamline processes, and have global conversations through video conferencing.

It also allows teams to create automated workflows so tasks can be completed faster and with fewer errors. With digital transformation, teams can collaborate more effectively and have more meaningful conversations. This leads to better decision-making and improved operational efficiency.

Digital transformation also allows teams to be more agile and responsive to changes in their environment. They can quickly adapt to shifting customer needs and come up with innovative solutions.

Digital transformation is revolutionising how teams collaborate, communicate, and work. It’s making them more productive, efficient, and successful. As more teams embrace digital initiatives, the potential for increased collaboration, communication, and success is limitless.

Reduced operating costs and improved ROI.     

Digital transformation is quickly becoming an integral part of the modern business world. The proper digital transformation effort or digital strategy can help companies reduce operating costs while also improving return on investment (ROI). This is especially true when it comes to digital innovation.

By investing in digital products and services, businesses can stay ahead of the curve and find new and effective ways to increase their efficiency.

Plus, digital transformation can also help businesses better target their marketing efforts and reach new audiences.



Another benefit is scalability. With the right tools and strategy, businesses can quickly and easily scale up or down depending on their needs.

This makes it easier for businesses to quickly adapt to changing market conditions and stay competitive.

Your business process becomes easier to track and measure performance, so businesses can make informed decisions and adjust their strategies when necessary. With all these advantages, it’s no wonder that digitalisation is becoming an essential part of the modern business landscape.

The Role of Technology in Digital Transformation    

Technology has always been a driving force behind innovation, but it’s become even more important in the digital age.

Emerging technologies like artificial intelligence, robotics, and the Internet of Things are fuelling the digital transformation, enabling businesses to create new products and services, and find new ways to engage customers.

Automation and analytics are making it easier to collect and analyse data, and to make informed decisions. Cloud computing is allowing companies to scale quickly and cost-effectively.

Also, mobile technology is giving customers more choices and control over their purchasing decisions.

Technology is the driving force behind digital transformation, and it will only become more important as we move into the future. Companies that embrace new technologies now will be well-positioned to succeed in the digital age.


For a successful digital transformation project, it is quite evident that the process is more about people and how well we adapt to the change that comes with a new technology.

Businesses are now focusing on employee education and implementation services to drive growth. Out of the 70% of companies that have a digital transformation strategy in place, only 7% of the businesses have fully implemented their strategies.

This is where we come in; at Digital Socius, we are always eager to help our clients with their digital transformation journey. The good news is; we cater to large-scale businesses with dedicated teams who may need help with employee education, and also medium and small businesses that need implementation services as well as ongoing support.

Book an entirely free discovery call here, or contact us, to get started.


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