Plans For Every Need

Our bulk support plans with a Service Level Agreement ensures your team gets expert  support when needed thus making the most of your  Investments. The plans can be used for consultancy, setup, configuration & implementation, and training. Your team can draw down on your support plan hours overtime.

100hrs and above support plans are available. Please contact us for more info. 

HOW IT WORKS

Book support hours plan and then draw down against them for your implementation and ongoing support. You will be assigned an expert who will work on every support request from your team.  The plans above can be used for implementation or/and post-implementation support. Whenever your team needs support, they can contact your assigned  expert directly or leave your service support request via our contact page and we will respond within 2hrs with a status of the task or with a time frame to deliver on your request.

terms and conditions

  • Support will be provided during our working hours. Our working hours are  9am — 5pm on weekdays (excluding English Bank Holidays)

  • Support hours are tracked in minutes

  • Support hours do not expire

  • Support will be provided remotely (Onsite consultancy visit can be organised for client locations within London for 50hrs and 100hrs support plans)

  • The price shown excludes VAT at 20%

  • Support hours report available monthly(Available weekly on request)

BENEFITS

CONSULTATION & IMPLEMENTATION

We work with you to understand your business, provide consultancy to assist with defining a clear requirement and proffer solutions. Our Consultants have years of experience working with clients in different sectors. 

TRAINING

Use your support hours to keep your team skilled. We provide training to your staff and onboard new team members ensuring the best use of your investment