Plans For Every Need
Our bulk support plans with a Service Level Agreement ensures your team gets expert support when needed thus making the most of your Investments. The plans can be used for consultancy, setup, configuration & implementation, and training. Your team can draw down on your support plan hours overtime.
10 HOURS STANDARD SUPPORT
10 Hours of Support
- Raise support requests via e-mail, website chat and phone call
- Maximum 5hrs response time
- Use for Consultation
- Use for Configuration
- Use for Training
- Use for development work such as custom function and integration
Support hours are tracked in minutes
9am to 5pm Monday to Friday excluding bank holidays
20 HOURS STANDARD SUPPORT
20 Hours of Support
- Raise support requests via e-mail, website chat, and phone call
- Maximum 5hrs response time
- Use for Consultation
- Use for Configuration
- Use for Training
- Use for development work such as custom function and integration
Support hours are tracked in minutes
9am to 5pm Monday to Friday excluding bank holidays
50 HOURS PREMIER SUPPORT
50 Hours Support Plan
- Raise support requests via e-mail, website chat, and phone call
- Maximum 4hrs response time
- Use for Consultation
- Use for Configuration
- Use for Training
- Use for Development work such as custom functions and integrations
- Support Hours are tracked in minutes
- 9am to 5pm Monday to Friday excluding bank holidays
100hrs and above support plans are available. Please contact us for more info.
HOW IT WORKS
Book support hours plan and then draw down against them for your implementation and ongoing support. You will be assigned an expert who will work on every support request from your team. The plans above can be used for implementation or/and post-implementation support. Whenever your team needs support, they can contact your assigned expert directly or leave your service support request via our contact page and we will respond within 2hrs with a status of the task or with a time frame to deliver on your request.
terms and conditions
-
Support will be provided during our working hours. Our working hours are 9am — 5pm on weekdays (excluding English Bank Holidays)
-
Support hours are tracked in minutes
-
Support hours do not expire
-
Support will be provided remotely (Onsite consultancy visit can be organised for client locations within London for 50hrs and 100hrs support plans)
-
The price shown excludes VAT at 20%
-
Support hours report available monthly(Available weekly on request)
BENEFITS
CONSULTATION & IMPLEMENTATION
We work with you to understand your business, provide consultancy to assist with defining a clear requirement and proffer solutions. Our Consultants have years of experience working with clients in different sectors.
TRAINING
Use your support hours to keep your team skilled. We provide training to your staff and onboard new team members ensuring the best use of your investment