Keeping track of customers and monitoring new leads is essential for boosting sales, especially when running an e-commerce business on platforms like Shopify. Every lead has the potential to grow into a valuable, long-term relationship, and knowing a customer’s purchase history makes it easier to encourage repeat orders.

However, as your business grows, managing all this customer data can quickly become overwhelming—far beyond what spreadsheets or sticky notes can handle. That’s where the best CRM for Shopify comes in.

A CRM system for Shopify helps you organise everything in one place, from order history and contact details to customer support requests. This makes it easier for your team to deliver smooth, personalised experiences at any scale.

In this article, we’ll explore the best CRM software to integrate with Shopify and offer tips on selecting the right one for your business.

What CRM is best for Shopify?  

Here’s our top 5 CRM for Shopify

1. Salesforce – Ideal for Large and Complex Sales Teams  

Salesforce is a powerful, AI-driven tool that integrates with Shopify to create more personalised shopping experiences. It’s one of the top CRM solutions for Shopify users, offering three main products: Sales Cloud, Marketing Cloud, and Service Cloud.

One of Salesforce’s strengths is its ability to collect and organise customer data from multiple channels, giving businesses the insights they need to offer personalised experiences at scale. Its automation tools are also a major advantage, helping you save time by handling routine tasks so you can focus on strategic, creative work. Plus, its no-code integration with Shopify makes it easy to connect both platforms without technical challenges.

You’ll Like:  

  • Real-time data syncing between Shopify and Salesforce

  • Automation that reduces manual tasks, saving time, and cutting costs

  • Support for multiple Shopify stores within a single CRM system

  • Automatically generated customer profiles using data from various online sources

You May Not Like:  

  • Best suited for larger businesses and comes with a higher price tag

  • The platform can be complex to learn and use effectively

Pricing:  

Starts at $25 per user per month.

>>Want to implement Salesforce for your business? Get in touch with our CRM experts<<

2. Zoho CRM – Best for Growing Businesses and Seamless Shopify Integration  

Zoho CRM offers a feature-rich platform that integrates effortlessly with Shopify to help businesses manage customer relationships and e-commerce operations in one place. Designed to serve both small businesses and enterprises, Zoho CRM provides a blend of automation, real-time insights, and workflow management. It’s a popular choice among Shopify merchants for simplifying data flow between their online store and CRM system.

With its Shopify integration, Zoho CRM automatically syncs customer information, order history, and other essential data, enabling businesses to deliver personalised experiences and manage multiple Shopify stores efficiently. The integration also helps automate routine tasks, such as order follow-ups and customer outreach, saving time for more strategic activities

You’ll Like:  

  • Real-time syncing of Shopify customer data with Zoho CRM

  • Automated workflows to reduce manual tasks and enhance efficiency

  • Supports managing multiple Shopify stores from a single CRM system

  • AI-powered insights through the Zia assistant for smarter decision-making

  • Mobile-friendly CRM for on-the-go access

You May Not Like:  

  • Some advanced features may require additional customization or technical expertise

  • Slight learning curve for users new to Zoho’s ecosystem

Pricing:  

Zoho CRM starts at $12 per user per month, with scalable plans that offer more advanced features as your business grows.

>>As advanced Zoho Partners, we can help you implement Zoho CRM for your Shopify store from start to finish.<<

3. HubSpot CRM – Best for Campaign Management and Customer Insights  

HubSpot CRM is an excellent tool for businesses looking to centralise their sales, marketing, and support operations while seamlessly integrating with Shopify. It’s ideal for running data-driven campaigns, offering everything from customer segmentation to abandoned cart recovery, all while syncing Shopify data automatically. This CRM empowers Shopify merchants to improve efficiency and build stronger customer relationships.

With HubSpot CRM, you can track customer behaviour, manage products and deals, and create personalised marketing campaigns, all from one platform. The reports generated provide clear, actionable insights into business performance, helping online store owners refine their strategies.

You’ll Like:  

  • Auto-syncs Shopify data such as customers, products, and deals in real-time

  • Abandoned cart recovery campaigns to re-engage shoppers and drive more sales

  • Detailed performance reports to help optimise marketing and operational strategies

  • Automatic contact enrichment from multiple data sources for comprehensive profiles

You May Not Like:  

  • Advanced features and add-ons can become costly as your business scales

  • The platform might feel complex for beginners or small businesses without prior CRM experience

Pricing:  

HubSpot offers a free plan with basic features, while paid plans start at $15 per month per seat (billed annually), offering more advanced tools and integrations.

>>We have HubSpot CRM specialists within our team to help you with any technical support needs you may require.<<

4. ActiveCampaign – Best for Automating Customer Engagement  

ActiveCampaign offers a CRM system with powerful marketing automation tools, making it an excellent choice for Shopify store owners looking to enhance customer engagement. Its integration with Shopify allows businesses to track purchase behaviour, abandoned carts, and other customer interactions, which can be used to create personalised follow-ups and segmented marketing campaigns.

With ActiveCampaign, you can automate emails, SMS messages, and conditional content, helping you deliver timely offers and recommendations. These features are ideal for building long-term customer relationships while increasing profitability through cross-selling and upselling opportunities.

You’ll Like:  

  • Identifies upselling and cross-selling opportunities to increase revenue

  • Automated email sequences for abandoned cart recovery

  • SMS campaigns and conditional content to boost engagement

  • Customer segmentation for tailored marketing efforts

You May Not Like:  

  • The platform can feel overwhelming at first, especially for users new to CRM tools

  • Some of the advanced features are only available on higher-tier plans

Pricing:  

ActiveCampaign’s pricing starts at $15 per user per month, with different tiers based on features and business needs.

5. Zendesk Sell – Best for Streamlining Sales Teams  

Zendesk Sell is designed to boost sales team efficiency, and its integration with Shopify provides seamless access to customer data such as order history, billing details, and contact information—all from within the CRM system. This synchronisation reduces the need for sales reps to switch between platforms, allowing them to engage customers more effectively by having all the necessary data at their fingertips.

One of Zendesk Sell’s standout features is its powerful reporting and analytics tools, which deliver actionable insights that help sales teams make strategic decisions. The platform also automates data capture, saving time and enabling stronger customer relationships by maintaining a complete record of interactions.

You’ll Like:  

  • Pre-built email templates that ensure consistent communication and save time

  • Centralized customer data for more meaningful, contextual conversations

  • Automated email and task sequences to nurture leads and close deals faster

  • Mobile app for staying updated on deals anytime, anywhere

You May Not Like:  

  • Customer support could be more responsive

  • The interface can be complex and may take time to master

Pricing:  

Zendesk Sell starts at $19 per user per month, offering scalable solutions as your business grows.

How to Choose the Best Shopify CRM  

Choosing the right CRM for your Shopify store is an important step to grow your business and keep your customers happy. To help you make the best decision, here are a few key things to consider:

1. Identify Your Needs

Start by understanding what your business requires. Do you need a CRM that tracks sales, manages customer support, or helps with marketing campaigns? Make a list of your priorities so you can focus on features that will make a real impact. In previous articles, we’ve talked about important questions to ask when evaluating a new CRM, and that can help you filter out the options that don’t serve your purpose.

2. Easy Integration with Shopify  

The CRM should connect smoothly with your Shopify store. This allows you to easily sync customer data, order history, and product details without manual work. Look for CRMs that offer direct Shopify integration to save time and avoid errors.

3. Centralised Customer Data  

The best CRM will collect all your customer information in one place. This includes contact details, order history, support tickets, and preferences. With everything organised, you can offer better service and build stronger relationships.

4. Automation Features  

Automating tasks like follow-up emails, abandoned cart reminders, and customer segmentation can free up your time. Choose a CRM with powerful automation tools to make your marketing and sales efforts easier and more efficient.

5. Customizable for Your Business Needs  

Every business is different, so your CRM should offer flexibility. Look for one that allows you to create custom workflows, fields, or reports based on your business goals and customer journey.

6. User-Friendly Interface  

The CRM should be easy to navigate for you and your team. If it’s too complicated, you may not use it to its full potential. A simple, intuitive design will ensure your staff can adopt it quickly.

7. Affordable Pricing  

Pick a CRM that fits your budget without sacrificing key features. Some CRMs offer free trials, tiered plans, or Shopify-specific pricing models. Make sure you’re getting good value for your money.

8. Customer Support  

Reliable support is important in case you run into any issues. Look for a CRM that offers quick and helpful customer service, whether through email, chat, or phone.

9. Mobile Access  

If you need to manage your store on the go, choose a CRM with a mobile app or mobile-friendly platform. This gives you access to customer data from anywhere.

10. Reporting and Insights  

Good CRMs provide detailed reports to track performance. Whether it’s sales trends or customer behaviour, the right CRM will give you insights that help you make smarter business decisions.

Need help with Shopify CRM Integration and implementation?  

Implementing and Integrating a CRM system with Shopify offers several advantages, but you must get it right before you can enjoy these benefits. 

With the help of our CRM experts, you can get access to premium support to ensure that your shopify crm is implemented and integrated correctly. Book a free consultation now to get started.